Check the progress on your order by emailing:firstname.lastname@example.org
Please note: Deliveries are made to the address supplied to us. If orders are returned to us by the carriage company we may make an additional delivery charge for re-dispatch.
CHECKING DELIVERY TIMES
If you wish to check the delivery time of your order on the day of delivery please email email@example.com and please provide your order number. One of our dispatch team will then give you an eta by email where possible as to when you can expect delivery. Please note this is just an eta only and is not an exact time of delivery as delays can occur from when an order leaves our warehouse to when it arrives with the customer. Insulation4less will try to be as accurate as possible with given eta's.
Should you have a need to return goods, please go to Orders and Returns at the bottom of the Home Page and complete the online returns form. Once the Returns Form has been completed our customer services team will provide you with a goods return authorisation code which you must provide with your return. Please ensure you have your order reference number ready when contacting us.
When returning goods (except when goods are faulty), the customer will carry the cost of restocking the goods. This restocking charge is 30% of the value of the goods being returned. The customer will be subject to a collection charge where applicable.
To return products, please:
1. Contact firstname.lastname@example.org and give your order number, reason for returning your product and if you would like to return this yourself to the nearest depot or if you would like us to collect the items for you.
2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you.
3. The address of return will depend on what part of the UK the goods have been delivered to. This will be given to the customer once the customer informs Insulation4less of the returns and quotes the purchase order number.
Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken.
To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order. If you wish for Insulation4less to collect your returns, you maybe charged a collection charge (unless goods are faulty) and a restocking charge.
We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.
CANCELLATIONS & REFUNDS
In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us by email before returning an item. Please note that if the item has already been shipped from our warehouse a restocking charge will apply. Your statutory rights are not affected. A full refund may be provided where incorrect, broken or damaged goods have been provided. Any orders cancelled outside of the first 2 hours of being placed maybe be subject to a cancellation fee of £30 plus vat. All orders are processed within this time frame once placed online or over the phone and this is a none refundable fee due to proceedures in place to process your order in a speedy manor.
Please read our terms & conditions.